Product and Service Delivery
Are the banners and signs made in the United States?
What is your quality guarantee?
What is your turnaround time?
Standard turnaround time is 2 business days. Next-day turnaround is available with select items. Turnaround time is measured from when you approve your design proof and submit the full payment before 3 PM PST on a business day.
Art Proof Questions
Will I see a proof after placing the order online?
We send art proofs within two hours during normal business hours (9 AM to 5 PM PST, Monday through Friday) . Proof approval is required on every order prior to production.
Can I see a proof before purchase?
My logo/image is pixelated. Can you fix it?
We can’t fix low-quality images. Please obtain your original high-resolution artwork, or allow our graphic designer to re-create your logo (starting from $45/logo).
What is the Live Shipping Estimator?
Our Live Shipping Estimator provides a list of delivery options that includes various shipping methods, real-time shipping costs, and estimated order arrival times for our customers. Look for it on our product pages.
When will my order ship? When will my order arrive?
We ship all of our products within 1 to 2 business days. It takes another 1 to 5 business days to get to you via FedEx Ground, 3-Day, 2-Day or Overnight shipping option. FedEx Ground shipping time varies depending on which state we’re shipping it to.
For example, if you purchase a custom step and repeat banner and have it shipped to Colorado via FedEx Ground, it would take a total of 4 business days (1 day production + 3 days shipping) to get to you from the date of artwork approval.
How will you ship my banners and signs?
We ship all products using FedEx. Due to some restrictions set forth by FedEx, we have taken measures to ensure competitive shipping rates.
All banners over 89" (7'5") on their shortest side will be folded and shipped in a square box. All banners 89" (7'5") and under on their shortest side will be rolled and shipped in standard corrugated boxes.
Do you offer free shipping option? Is there a minimum?
Will I be able to track my order?
Shipment tracking is included in every order. You will receive an email with the FedEx tracking number on the day when your order is shipped.
You may also contact us and we’ll provide the order status or shipment status of your order.
Artwork Setup Questions
How do I set up my art files? What are the file specifications?
- Accepted File Formats: JPEG, PDF, PNG, AI, EPS, PSD, INDD, SVG and TIFF
- File Resolution: 150dpi or 300dpi at final sign size (higher dpi = higher printing quality)
- File Color: CMYK (we do not print Pantone/5th/Spot/RGB)
- Bleed: 1/8" bleed on all sides. For Retractable Banner Stands, please leave 4" bleed on the bottom only.
- Flatten all Objects/Gradients/Swatches/Symbols/Special Effects/Transparencies.
- Outline all text and remove all crop marks.
- Remove everything from your file that you do not want printed on the final product, especially hidden layers and template guidelines.
How do I set up my template?
- Make your design on top of our template.
- Once the design is made, delete the entire layer that includes the blue space/text/guidelines we provide. If you include them, they will be printed with your design.
- Flatten all objects/transparencies/gradients/swatches and outline all text.
- Save the file as a flattened PDF or JPEG full size at 150 dpi.
- The size of the file uploaded to the website should be exactly the same size as the template was provided, including the artboard (white) space in the file.
- Our template is used as a guide or reference to show general placement of logos/graphic elements.
- We print on white material. If you leave an area blank, it will be white.
- For Feather Banners & Flags, leave a safety margin of at least 2" on all edges to prevent text from being cut off or hemmed over.
How many colors can I use?
How do I submit multiple artworks for a single order?
Pricing & Billing
Do I have to pay sales tax?
Sales tax applies only to orders being shipped within California.
My organization is tax-exempt. How can I remove the sales tax?
Please email the tax-exempt document to [email protected] and we will remove the sales tax for you before submitting payment.
I have a large order. Can you give me an even bigger discount?